If you are not satisfied with the product or have changed your mind about the purchase, you can request an exchange
or return within 7 days from the date of receipt of the order at your address.
Conditions for making an exchange:
If you wish to make an exchange, the product must be in perfect condition and without signs of use, that is, in the
same condition as you received it.
In addition, it is essential that the item is in its original packaging.
How to request an exchange:
Fill out the EXCHANGE/RETURN REQUEST form, providing your full name, order number and
reason for the exchange.
You will receive our contact with the necessary information to make the exchange.
Conditions for return due to regret:
If you regret the purchase, you can also return your order within 7 days from the date of receipt of the order at your address.
How to request a return due to regret:
Fill out the EXCHANGE/RETURN REQUEST form, providing your full name and order number.
You will receive a refund within 30 days from the date we receive the returned products. The amount
will be refunded using the same payment method you selected when purchasing from our online store.
There will be no additional cost for you to receive the refund.
Products with manufacturing defects:
According to Brazilian law, in the case of items with manufacturing defects, you have the right to request a
return within 30 days from the date of receipt of the order at your address.
How to request a return of defective products:
Fill out the EXCHANGE/RETURN REQUEST form and send an email to [email protected],
providing your full name, order number and information about the manufacturing defect (description with
photos or videos). We will analyze your case within 30 days from the date we receive the returned products. The amount will be refunded using the same payment method you selected when purchasing
in our online store. There will be no additional cost for you to receive the refund.
How to return products:
Following the provisions of Consumer Law, the shipping costs for returning products due to the right of
withdrawal or items with manufacturing defects will be covered by our store through the reverse logistics process.
You will receive a postage authorization code by email after your exchange or return request and
you must post the merchandise at a Post Office branch.
We do not cover packaging costs, so we suggest that you use the same packaging in which you received
your purchase (if it is not damaged) or a suitable box that protects the items during transport.
Contact us:
If you have any questions about our exchange policy, please contact us at
REFUND POLICY — Mini-mi Toys
How to request a return due to dissatisfaction:
If you are not satisfied with the product or have regretted the purchase, you may request a
return within 7 days from the date of receipt of the order at your address.
Fill out the REQUEST EXCHANGE/RETURN form, providing your full name and order number.
You will receive the refund within 30 days from the date we receive the returned products.
The amount will be refunded using the same payment method you selected when purchasing from our
online store.
There will be no additional cost for you to receive the refund.
How to request a return of defective products:
According to Brazilian law, in the case of items with manufacturing defects, you have the right to request
a return within 30 days from the date of receipt of the order at your address. Fill out the RETURN/EXCHANGE REQUEST form, providing your full name, order number, and
information about the manufacturing defect (description with photos or videos). We will analyze your case within 30
days from the date we receive the returned products. The amount will be refunded using the same
payment method you selected when purchasing from our online store. There will be no additional cost for
you to receive the refund.
How to return products:
Following the provisions of Consumer Law, the shipping costs for returning products due to the right of
withdrawal or items with manufacturing defects will be covered by our store through the reverse logistics process.
You will receive a postage authorization code by email after your return request and must
ship the merchandise at a Post Office branch.
We do not cover packaging costs, so we suggest that you use the same packaging in which you received
your purchase (if it is not damaged) or a suitable box that protects the items during shipping.
